An example of a phishing email, disguised as an official email from a (fictional) bank. The sender is attempting to trick the recipient into revealing confidential information by "confirming" it at the phisher's website. Note the misspelling of the words received and discrepancy as recieved and discrepency respectively. Also note that although the URL of the bank's webpage appears to be legitimate, the hyperlink would actually be pointed at the phisher's webpage.
Attempts to deal with phishing incidents include legislation, user training, public awareness, and technical security measures — because phishing attacks also often exploit weaknesses in current web security.
Phishing attempts directed at specific individuals or companies have been termed spear phishing. In contrast to bulk phishing, spear phishing attackers often gather and use personal information about their target to increase their probability of success.
Clone phishing is a type of phishing attack whereby a legitimate, and previously delivered, email containing an attachment or link has had its content and recipient address(es) taken and used to create an almost identical or cloned email. The attachment or link within the email is replaced with a malicious version and then sent from an email address spoofed to appear to come from the original sender. It may claim to be a resend of the original or an updated version to the original. This technique could be used to pivot (indirectly) from a previously infected machine and gain a foothold on another machine, by exploiting the social trust associated with the inferred connection due to both parties receiving the original email.
The term whaling has been coined for spear phishing attacks directed specifically at senior executives and other high-profile targets. In these cases, the content will be crafted to target an upper manager and the person's role in the company. The content of a whaling attack email may be an executive issue such as a subpoena or customer complaint.
Most methods of phishing use some form of technical deception designed to make a link in an email (and the spoofed website it leads to) appear to belong to the spoofed organization.Misspelled URLs or the use of subdomains are common tricks used by phishers. In the following example URL, http://www.yourbank.example.com/, it appears as though the URL will take you to the example section of the yourbank website; actually this URL points to the "yourbank" (i.e. phishing) section of the example website. Another common trick is to make the displayed text for a link (the text between the <A> tags) suggest a reliable destination, when the link actually goes to the phishers' site. Many desktop email clients and web browsers will show a link's target URL in the status bar while hovering the mouse over it. This behavior, however, may in some circumstances be overridden by the phisher. Equivalent mobile apps generally do not have this preview feature.
Internationalized domain names (IDN) can be exploited via IDN spoofing or homograph attacks, to create web addresses visually identical to a legitimate site, that lead instead to malicious version. Phishers have taken advantage of a similar risk, using open URL redirectors on the websites of trusted organizations to disguise malicious URLs with a trusted domain.
Even digital certificates do not solve this problem because it is quite possible for a phisher to purchase a valid certificate and subsequently change content to spoof a genuine website, or, to host the phish site without SSL at all.
Phishers have sometimes used images instead of text to make it harder for anti-phishing filters to detect the text commonly used in phishing emails. In response, more sophisticated anti-phishing filters are able to recover hidden text in images using OCR (optical character recognition).
An attacker can also potentially use flaws in a trusted website's own scripts against the victim. These types of attacks (known as cross-site scripting) are particularly problematic, because they direct the user to sign in at their bank or service's own web page, where everything from the web address to the security certificates appears correct. In reality, the link to the website is crafted to carry out the attack, making it very difficult to spot without specialist knowledge. Such a flaw was used in 2006 against PayPal.
To avoid anti-phishing techniques that scan websites for phishing-related text, phishers sometimes use Flash-based websites (a technique known as phlashing). These look much like the real website, but hide the text in a multimedia object.
Covert redirect is a subtle method to perform phishing attacks that makes links appear legitimate, but actually redirect a victim to an attacker's website. The flaw is usually masqueraded under a log-in popup based on an affected site's domain. It can affect OAuth 2.0 and OpenID based on well-known exploit parameters as well. This often makes use of open redirect and XSS vulnerabilities in the third-party application websites. Users may also be redirected to phishing websites covertly through malicious browser extensions.
Normal phishing attempts can be easy to spot because the malicious page's URL will usually be different from the real site link. For covert redirect, an attacker could use a real website instead by corrupting the site with a malicious login popup dialogue box. This makes covert redirect different from others.
For example, suppose a victim clicks a malicious phishing link beginning with Facebook. A popup window from Facebook will ask whether the victim would like to authorize the app. If the victim chooses to authorize the app, a "token" will be sent to the attacker and the victim's personal sensitive information could be exposed. These information may include the email address, birth date, contacts, and work history. In case the "token” has greater privilege, the attacker could obtain more sensitive information including the mailbox, online presence, and friends list. Worse still, the attacker may possibly control and operate the user’s account. Even if the victim does not choose to authorize the app, he or she will still get redirected to a website controlled by the attacker. This could potentially further compromise the victim.
This vulnerability was discovered by Wang Jing, a Mathematics Ph.D. student at School of Physical and Mathematical Sciences in Nanyang Technological University in Singapore. Covert redirect is a notable security flaw, though it is not a threat to the Internet worth significant attention.
Users can be encouraged to click on various kinds of unexpected content for a variety of technical and social reasons. For example, a malicious attachment might masquerade as a benign linked Google doc.
Alternatively users might be outraged by a fake news story, click a link and become infected.
Not all phishing attacks require a fake website. Messages that claimed to be from a bank told users to dial a phone number regarding problems with their bank accounts. Once the phone number (owned by the phisher, and provided by a voice over IP service) was dialed, prompts told users to enter their account numbers and PIN. Vishing (voice phishing) sometimes uses fake caller-ID data to give the appearance that calls come from a trusted organization.
Another attack used successfully is to forward the client to a bank's legitimate website, then to place a popup window requesting credentials on top of the page in a way that makes many users think the bank is requesting this sensitive information.
Tabnabbing takes advantage of tabbed browsing, with multiple open tabs. This method silently redirects the user to the affected site. This technique operates in reverse to most phishing techniques in that it does not directly take the user to the fraudulent site, but instead loads the fake page in one of the browser's open tabs.
A phishing technique was described in detail in a paper and presentation delivered to the 1987 International HP Users Group, Interex.
The term 'phishing' is said to have been coined by the well known spammer and hacker in the mid-90s, Khan C Smith. The first recorded mention of the term is found in the hacking tool AOHell (according to its creator), which included a function for attempting to steal the passwords or financial details of America Online users.
Early AOL phishing
Phishing on AOL was closely associated with the warez community that exchanged unlicensed software and the black hat hacking scene that perpetrated credit card fraud and other online crimes. AOL enforcement would detect words used in AOL chat rooms to suspend the accounts individuals involved in counterfeiting software and trading stolen accounts. The term was used because '<><' is the single most common tag of HTML that was found in all chat transcripts naturally, and as such could not be detected or filtered by AOL staff. The symbol <>< was replaced for any wording that referred to stolen credit cards, accounts, or illegal activity. Since the symbol looked like a fish, and due to the popularity of phreaking it was adapted as 'Phishing'. AOHell, released in early 1995, was a program designed to hack AOL users by allowing the attacker to pose as an AOL staff member, and send an instant message to a potential victim, asking him to reveal his password. In order to lure the victim into giving up sensitive information, the message might include imperatives such as "verify your account" or "confirm billing information".
Once the victim had revealed the password, the attacker could access and use the victim's account for fraudulent purposes. Both phishing and warezing on AOL generally required custom-written programs, such as AOHell. Phishing became so prevalent on AOL that they added a line on all instant messages stating: "no one working at AOL will ask for your password or billing information". A user using both an AIM account and an AOL account from an ISP simultaneously could phish AOL members with relative impunity as internet AIM accounts could be used by non-AOL internet members and could not be actioned (i.e., reported to AOL TOS department for disciplinary action).[tone]. In late 1995, AOL crackers resorted to phishing for legitimate accounts after AOL brought in measures in late 1995 to prevent using fake, algorithmically generated credit card numbers to open accounts. Eventually, AOL's policy enforcement forced copyright infringement off AOL servers, and AOL promptly deactivate accounts involved in phishing, often before the victims could respond. The shutting down of the warez scene on AOL caused most phishers to leave the service.
The first known phishing attack against a retail bank was reported by The Banker in September 2003.
It is estimated that between May 2004 and May 2005, approximately 1.2 million computer users in the United States suffered losses caused by phishing, totaling approximately US$929 million. United States businesses lose an estimated US$2 billion per year as their clients become victims.
Phishing is recognized as a fully organized part of the black market. Specializations emerged on a global scale that provided phishing software for payment (thereby outsourcing risk), which were assembled and implemented into phishing campaigns by organized gangs.
In the United Kingdom losses from web banking fraud—mostly from phishing—almost doubled to GB£23.2m in 2005, from GB£12.2m in 2004, while 1 in 20 computer users claimed to have lost out to phishing in 2005.
Banks dispute with customers over phishing losses. The stance adopted by the UK banking body APACS is that "customers must also take sensible precautions ... so that they are not vulnerable to the criminal." Similarly, when the first spate of phishing attacks hit the Irish Republic's banking sector in September 2006, the Bank of Ireland initially refused to cover losses suffered by its customers, although losses to the tune of €113,000 were made good.
Phishers are targeting the customers of banks and online payment services. Emails, supposedly from the Internal Revenue Service, have been used to glean sensitive data from U.S. taxpayers. While the first such examples were sent indiscriminately in the expectation that some would be received by customers of a given bank or service, recent research has shown that phishers may in principle be able to determine which banks potential victims use, and target bogus emails accordingly.
Social networking sites are a prime target of phishing, since the personal details in such sites can be used in identity theft; in late 2006 a computer worm took over pages on MySpace and altered links to direct surfers to websites designed to steal login details. Experiments show a success rate of over 70% for phishing attacks on social networks.
3.6 million adults lost US$3.2 billion in the 12 months ending in August 2007. Microsoft claims these estimates are grossly exaggerated and puts the annual phishing loss in the US at US$60 million.
Attackers who broke into TD Ameritrade's database and took 6.3 million email addresses (though they were not able to obtain social security numbers, account numbers, names, addresses, dates of birth, phone numbers and trading activity) also wanted the account usernames and passwords, so they launched a follow-up spear phishing attack.
The RapidShare file sharing site has been targeted by phishing to obtain a premium account, which removes speed caps on downloads, auto-removal of uploads, waits on downloads, and cool down times between uploads.
Cryptocurrencies such as Bitcoin facilitate the sale of malicious software, making transactions secure and anonymous.
In January 2009, a phishing attack resulted in unauthorized wire transfers of US$1.9 million through Experi-Metal's online banking accounts.
In the 3rd Quarter of 2009, the Anti-Phishing Working Group reported receiving 115,370 phishing email reports from consumers with US and China hosting more than 25% of the phishing pages each.
In March 2011, Internal RSA staff phished successfully, leading to the master keys for all RSA SecureID security tokens being stolen, then subsequently used to break into US defense suppliers.
Chinese phishing campaign targeted Gmail accounts of highly ranked officials of the United States and South Korean governments and militaries, as well as Chinese political activists. The Chinese government denied accusations of taking part in cyber-attacks from within its borders, but there is evidence that the People’s Liberation Army has assisted in the coding of cyber-attack software.
According to Ghosh, there were "445,004 attacks in 2012 as compared to 258,461 in 2011 and 187,203 in 2010”, showing that phishing has been increasingly threatening individuals.
In August 2013, advertising service Outbrain suffered a spearphishing attack and SEA placed redirects into the websites of The Washington Post, Time, and CNN.
In October 2013, emails purporting to be from American Express were sent to an unknown number of recipients. A simple DNS change could have been made to thwart this spoofed email, but American Express failed to make any changes.
In November 2013, 110 million customer and credit card records were stolen from Target customers, through a phished subcontractor account. CEO and IT security staff subsequently fired.
By December 2013, Cryptolocker ransomware infected 250,000 personal computers by first targeting businesses using a Zip archive attachment that claimed to be a customer complaint, and later targeting general public using a link in an email regarding a problem clearing a check. The ransomware scrambles and locks files on the computer and requests the owner make a payment in exchange for the key to unlock and decrypt the files. According to Dell SecureWorks, 0.4% or more of those infected likely agreed to the ransom demand.
According to 3rd Microsoft Computing Safer Index Report released in February 2014, the annual worldwide impact of phishing could be as high as $5 billion.
In August 2014, iCloud leaks of celebrity photos – during the investigation, it was found that Collins phished by sending e-mails to the victims that looked like they came from Apple or Google, warning the victims that their accounts might be compromised and asking for their account details. The victims would enter their password, and Collins gained access to their accounts, downloading e-mails and iCloud backups.
In September 2014, personal and credit card data of 100+million shoppers of all 2200 Home Depot stores posted for sale on hacking web sites.
In November 2014, phishing attacks on ICANN. Notably, administrative access to the Centralized Zone Data System was gained, allowing the attacker to get zone files, and data about users in the system, such as their real names, contact information, and salted hashes of their passwords. Access was also gained to ICANN's public Governmental Advisory Committee wiki, blog, and whois information portal.
Charles H. Eccleston plead guilty to one count of attempted "unauthorized access and intentional damage to a protected computer" in the attempted Spear-Phishing Cyber Attack on January 15, 2015 when he attempted to infect computers of 80 Department of Energy employees.
Eliot Higgins and other journalists associated with Bellingcat, a group researching the shoot down of Malaysia Airlines Flight 17 over Ukraine, were targeted by numerous spearphishing emails. The messages were fake Gmail security notices with Bit.ly and TinyCC shortened URLs. According to ThreatConnect, some of the phishing emails had originated from servers that Fancy Bear had used in previous attacks elsewhere. Bellingcat is best known for having accused Russia of being culpable for the shoot down of MH17, and is frequently derided in the Russian media.
In February, Austrian aerospace firm FACC AG was defrauded of 42 million euros ($47 million) through a BEC attack - and subsequently fired both the CFO and CEO.
Fancy Bear carried out spear phishing attacks on email addresses associated with the Democratic National Committee in the first quarter of 2016. On April 15, which in Russia was a holiday in honor of the military's electronic warfare services, the hackers seemed to become inactive for the day. Another sophisticated hacking group attributed to the Russian Federation, nicknamed Cozy Bear, was also present in the DNC's servers at the same time. However the two groups each appeared to be unaware of the other, as each independently stole the same passwords and otherwise duplicated their efforts. Cozy Bear appears to be a different agency, one more interested in traditional long-term espionage.
In August 2016, the World Anti-Doping Agency reported the receipt of phishing emails sent to users of its database claiming to be official WADA communications requesting their login details. After reviewing the two domains provided by WADA, it was found that the websites' registration and hosting information were consistent with the Russian hacking group Fancy Bear. According to WADA, some of the data the hackers released had been forged.
In 2017, 76% of organizations experienced phishing attacks. Nearly half of information security professionals surveyed said that the rate of attacks increased from 2016.
In the first half of 2017 businesses and residents of Qatar were hit with more than 93,570 phishing events in a three-month span.
A phishing email to Google and Facebook users successfully induced employees into wiring money – to the extent of US$100 million – to overseas bank accounts under the control of a hacker. He has since been arrested by the US Department of Justice.
In May 2017, the WannaCry ransomware attack is suspected of having impacted more than 230,000 people in 150 countries.
In the beginning of June 2017, a Ukrainian FinTech company, MeDoc, was breached, and its systems were injected with malware called Petya. Through a Microsoft vulnerability, the malware spread across the globe – impacting hundreds of organisations in Russia, Europe, India and the United States.
By the end of June, a new series of attacks called Not-Petya has wrought havoc globally, shutting down hundreds of businesses, including Maersk, WPP, TNT, Mondelez, Cadburys, Russian steel and oil firms Evraz and Rosneft, Kiev airport and Chernobyls monitoring systems.
In August 2017, customers of Amazon faced the Amazon Prime Day phishing attack, when hackers sent out seemingly legitimate deals to customers of Amazon. When Amazon’s customers attempted to make purchases using the ‘deals’, the transaction would not be completed, prompting the retailer’s customers to input data that could be compromised and stolen.
In May 2018, the private company Block.one who developed the EOS.IO platform was attacked by hackers. Hackers attacked the email support system Block.One used (A cloud service named Zendesk) and sent phishing emails based on the email contacts. The phishing email included a hyperlink and directed users to a key-capturing page.
Total number of unique phishing reports (campaigns) received, according to APWG
There are anti-phishing websites which publish exact messages that have been recently circulating the internet, such as FraudWatch International and Millersmiles. Such sites often provide specific details about the particular messages.
As recently as 2007, the adoption of anti-phishing strategies by businesses needing to protect personal and financial information was low. Now there are several different techniques to combat phishing, including legislation and technology created specifically to protect against phishing. These techniques include steps that can be taken by individuals, as well as by organizations. Phone, web site, and email phishing can now be reported to authorities, as described below.
Frame of an animation by the U.S. Federal Trade Commission intended to educate citizens about phishing tactics.
People can be trained to recognize phishing attempts, and to deal with them through a variety of approaches. Such education can be effective, especially where training emphasises conceptual knowledge and provides direct feedback.
Many organisations run regular simulated phishing campaigns targeting their staff to measure the effectiveness of their training.
People can take steps to avoid phishing attempts by slightly modifying their browsing habits. When contacted about an account needing to be "verified" (or any other topic used by phishers), it is a sensible precaution to contact the company from which the email apparently originates to check that the email is legitimate. Alternatively, the address that the individual knows is the company's genuine website can be typed into the address bar of the browser, rather than trusting any hyperlinks in the suspected phishing message.
Nearly all legitimate e-mail messages from companies to their customers contain an item of information that is not readily available to phishers. Some companies, for example PayPal, always address their customers by their username in emails, so if an email addresses the recipient in a generic fashion ("Dear PayPal customer") it is likely to be an attempt at phishing. Furthermore, PayPal offers various methods to determine spoof emails and advises users to forward suspicious emails to their [email protected] domain to investigate and warn other customers. However it is it unsafe to assume that the presence of personal information alone guarantees that a message is legitimate, and some studies have shown that the presence of personal information does not significantly affect the success rate of phishing attacks; which suggests that most people do not pay attention to such details.
Emails from banks and credit card companies often include partial account numbers. However, recent research has shown that the public do not typically distinguish between the first few digits and the last few digits of an account number—a significant problem since the first few digits are often the same for all clients of a financial institution.
An approach introduced in mid-2006 involves switching to a special DNS service that filters out known phishing domains: this will work with any browser, and is similar in principle to using a hosts file to block web adverts.
To mitigate the problem of phishing sites impersonating a victim site by embedding its images (such as logos), several site owners have altered the images to send a message to the visitor that a site may be fraudulent. The image may be moved to a new filename and the original permanently replaced, or a server can detect that the image was not requested as part of normal browsing, and instead send a warning image.
Augmenting password logins
The Bank of America website is one of several that asks users to select a personal image (marketed as SiteKey) and displays this user-selected image with any forms that request a password. Users of the bank's online services are instructed to enter a password only when they see the image they selected. However, several studies suggest that few users refrain from entering their passwords when images are absent. In addition, this feature (like other forms of two-factor authentication) is susceptible to other attacks, such as those suffered by Scandinavian bank Nordea in late 2005, and Citibank in 2006.
A similar system, in which an automatically generated "Identity Cue" consisting of a colored word within a colored box is displayed to each website user, is in use at other financial institutions.
Security skins are a related technique that involves overlaying a user-selected image onto the login form as a visual cue that the form is legitimate. Unlike the website-based image schemes, however, the image itself is shared only between the user and the browser, and not between the user and the website. The scheme also relies on a mutual authentication protocol, which makes it less vulnerable to attacks that affect user-only authentication schemes.
Still another technique relies on a dynamic grid of images that is different for each login attempt. The user must identify the pictures that fit their pre-chosen categories (such as dogs, cars and flowers). Only after they have correctly identified the pictures that fit their categories are they allowed to enter their alphanumeric password to complete the login. Unlike the static images used on the Bank of America website, a dynamic image-based authentication method creates a one-time passcode for the login, requires active participation from the user, and is very difficult for a phishing website to correctly replicate because it would need to display a different grid of randomly generated images that includes the user's secret categories.
Filtering out phishing mail
Specialized spam filters can reduce the number of phishing emails that reach their addressees' inboxes, or provide post-delivery remediation, analyzing and removing spear phishing attacks upon delivery through email provider-level integration. These approaches rely on machine learning and natural language processing approaches to classify phishing emails. Email address authentication is another new approach.
Monitoring and takedown
Several companies offer banks and other organizations likely to suffer from phishing scams round-the-clock services to monitor, analyze and assist in shutting down phishing websites. Individuals can contribute by reporting phishing to both volunteer and industry groups, such as cyscon or PhishTank. Individuals can also contribute by reporting phone phishing attempts to Phone Phishing, Federal Trade Commission. Phishing web pages and emails can be reported to Google. The Internet Crime Complaint Center noticeboard carries phishing and ransomware alerts.
Transaction verification and signing
Solutions have also emerged using the mobile phone (smartphone) as a second channel for verification and authorization of banking transactions.
Limitations of technical responses
An article in Forbes in August 2014 argues that the reason phishing problems persist even after a decade of anti-phishing technologies being sold is that phishing is "a technological medium to exploit human weaknesses" and that technology cannot fully compensate for human weaknesses.
On January 26, 2004, the U.S. Federal Trade Commission filed the first lawsuit against a suspected phisher. The defendant, a Californian teenager, allegedly created a webpage designed to look like the America Online website, and used it to steal credit card information. Other countries have followed this lead by tracing and arresting phishers. A phishing kingpin, Valdir Paulo de Almeida, was arrested in Brazil for leading one of the largest phishing crime rings, which in two years stole between US$18 million and US$37 million. UK authorities jailed two men in June 2005 for their role in a phishing scam, in a case connected to the U.S. Secret Service Operation Firewall, which targeted notorious "carder" websites. In 2006 eight people were arrested by Japanese police on suspicion of phishing fraud by creating bogus Yahoo Japan Web sites, netting themselves ¥100 million (US$870,000). The arrests continued in 2006 with the FBI Operation Cardkeeper detaining a gang of sixteen in the U.S. and Europe.
In the United States, SenatorPatrick Leahy introduced the Anti-Phishing Act of 2005 in Congress on March 1, 2005. This bill, if it had been enacted into law, would have subjected criminals who created fake web sites and sent bogus emails in order to defraud consumers to fines of up to US$250,000 and prison terms of up to five years.
The UK strengthened its legal arsenal against phishing with the Fraud Act 2006, which introduces a general offence of fraud that can carry up to a ten-year prison sentence, and prohibits the development or possession of phishing kits with intent to commit fraud.
Companies have also joined the effort to crack down on phishing. On March 31, 2005, Microsoft filed 117 federal lawsuits in the U.S. District Court for the Western District of Washington. The lawsuits accuse "John Doe" defendants of obtaining passwords and confidential information. March 2005 also saw a partnership between Microsoft and the Australian government teaching law enforcement officials how to combat various cyber crimes, including phishing. Microsoft announced a planned further 100 lawsuits outside the U.S. in March 2006, followed by the commencement, as of November 2006, of 129 lawsuits mixing criminal and civil actions.AOL reinforced its efforts against phishing in early 2006 with three lawsuits seeking a total of US$18 million under the 2005 amendments to the Virginia Computer Crimes Act, and Earthlink has joined in by helping to identify six men subsequently charged with phishing fraud in Connecticut.
In January 2007, Jeffrey Brett Goodin of California became the first defendant convicted by a jury under the provisions of the CAN-SPAM Act of 2003. He was found guilty of sending thousands of emails to America Online users, while posing as AOL's billing department, which prompted customers to submit personal and credit card information. Facing a possible 101 years in prison for the CAN-SPAM violation and ten other counts including wire fraud, the unauthorized use of credit cards, and the misuse of AOL's trademark, he was sentenced to serve 70 months. Goodin had been in custody since failing to appear for an earlier court hearing and began serving his prison term immediately.
^Van der Merwe, A J, Loock, M, Dabrowski, M. (2005), Characteristics and Responsibilities involved in a Phishing Attack, Winter International Symposium on Information and Communication Technologies, Cape Town, January 2005.
^Varshney, Gaurav; Misra, Manoj; Atrey, Pradeep (Jan 4, 2018). "Browshing a new way of phishing using a malicious browser extension". Browshing a new way to phishing using malicious browser extension. IEEE. pp. 1–5. doi:10.1109/IPACT.2017.8245147. ISBN978-1-5090-5682-8.
^Baker, Emiley; Wade Baker; John Tedesco (2007). "Organizations Respond to Phishing: Exploring the Public Relations Tackle Box". Communication Research Reports. 24 (4): 327. doi:10.1080/08824090701624239.
^Perrault, Evan K. (2017-03-23). "Using an Interactive Online Quiz to Recalibrate College Students' Attitudes and Behavioral Intentions About Phishing". Journal of Educational Computing Research. 55 (8): 1154–1167. doi:10.1177/0735633117699232.