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How to contact an app developer – Apple Support

How to contact an app developer

Find contact information for app developers – including developers of Apple Arcade games – using your iPhone, iPad, iPod touch, Mac or Apple TV.

You may want to contact the developer or publisher of an app for help if you experience one of these issues:

  • All apps on your iPhone open and function as expected, except for one.
  • You previously bought a non-consumable in-app purchase and aren't able to restore your purchases in the app.

Get info for iOS,
iPadOS and watchOS apps

Get info for
macOS apps

Get info for
tvOS apps

For iOS, iPadOS and watchOS apps

  1. Open the App Store on your iPhone, iPad or iPod touch. Make sure that you're signed in with the Apple ID that you purchased or downloaded the app with.
  2. Search for the app, then tap it. Or to find the app in your purchases, tap Today, then tap the My Account button  or your photo at the top of the screen. Tap Purchased, then find the app. You might need to tap "Not on this [device]" to see all of your apps.
  3. Swipe up to find the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.

For apps on your Apple Watch

Use the iPhone that's paired with your Apple Watch and follow the steps for iPhone.


For apps on your Mac

  1. Open the App Store on your Mac. Make sure that you're signed in with the Apple ID that you purchased or downloaded the app with. If you didn't get the app from the App Store on your Mac, read about how to contact a third-party developer.
  2. Search for the app, then click it. Or to find the app in your purchases, click the sign-in button  or your photo at the bottom of the sidebar, then find the app and click it.
  3. On the right side of the window, click the app's support link. Scroll to the Ratings & Reviews section, then click App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.


For apps on your Apple TV

  1. Open the App Store on your Apple TV. Make sure that you're signed in with the Apple ID that you purchased or downloaded the app with.
  2. Search for the app, then choose it.
  3. Scroll to the bottom of the page. You'll find the developer's website in the Information section.

If you're using an Apple TV (3rd generation), search the Internet for the name of the app to find the developer.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

Published Date: May 28, 2020
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